Zapio is an easy way to engage and understand your customers. Centralize customer conversations from many sources: Google, Facebook, your website, in-store holders, QR codes on tickets, post-purchase SMS/e-mails. Listen and act on your customers’ recommandations, questions and general feedbacks to improve relationships and drive loyalty.
You have access to:
- An inbox which centralize conversations and allows you to answer in seconds from anywhere
- Key customer satisfaction and engagement metrics and a live internal ranking.